Hello Merchant Hub users!

We are happy to announce that you can now search for orders using action references associated with each order. If you have integrations utilizing action references, you can input these directly into the search field to locate orders. Additionally, action references are now included in order events for enhanced tracking.

You can either paste the reference into the search field for a quick search or prepend "actionReference:" for a more specific query.

Hello Merchant Hub users,

We are excited to announce a new feature on our platform - Periodic Reports! This feature is now available to all our merchants and we can't wait for you to try it out.

With periodic reports, you can now easily access detailed reports on your settlements and transactions. This feature replaces the previous report feature in the Partner Portal.

The periodic report feature allows you to generate reports for a given time period in CSV format. This means you can easily share the reports with your team or use them for your own record keeping.

To use the periodic reports, simply log into your Merchant Hub account and navigate to the 'Reports' section then select the 'Periodic reports'-tab. From there, you can select the type of report you would like to generate and download it in CSV format. 

To access this new feature, ensure you have "Report Management" read and write permissions. Contact your administrator for access if needed.

We hope this new feature will make your experience on Merchant Hub even better. We are continuously working towards improving our platform

We've introduced the option to send invoices to Kivra in Sweden and Digipost in Norway instead of traditional mail, aligning with our commitment to sustainability. While email remains our primary method, this update allows us to minimize paper usage by directing invoices to Kivra and Digipost for customers who are connected to the platforms. If a customer isn't linked to either, they'll still receive the invoice via regular mail.

We are glad to announce that we now have enabled customers to enter Peppol-ID in our Checkout for B2B customers.

This enables electronic invoicing to many municipalities/government and businesses.

We are excited to launch our new and improved dashboard, designed to provide you with a comprehensive view of your sales data and customer retention metrics. 

Key Features of Our New Dashboard:

• Sales Data:
  Access real-time sales data to monitor your performance and track your growth.
  • Number of Orders: Easily view the total number of orders processed over a specific period.
  • Average Order Value: Analyze the average value of each order to identify opportunities for upselling.
  • Order Volume: Get a clear picture of your order volume trends to make informed decisions.
• Customer Retention Metrics:
  • Customer Satisfaction: Monitor customer satisfaction levels to ensure a positive experience.
  • Purchase Frequency: Understand how often customers return to make purchases.
  • Repeat Customer Rate: Track the percentage of customers who make multiple purchases.

Accessing the New Dashboard:

To access the new dashboard, you'll need a special permission. Please reach out to your administrator and request the "Dashboard Management" permission. Once granted, click on "Dashboard" in the top menu to access the dashboard.

If you're an administrator:

1. Click on your user profile in the top right corner.
2. Navigate to "Manage Access."
3. Enable the "Dashboard Management" permission.

If you require further assistance, don't hesitate to contact us at help@walley.se.

We have enhanced the descriptions and incorporated Gross Sales and Refunds into the summaries section.

We are happy to share that we have introduced a new and convenient way to access the Pay Link – through a QR code that customers can simply scan using their mobile devices.

Today, we’re excited to announce that Collector Bank – the owner of the brand Walley – has changed its name to Norion Bank. This rebranding marks an exciting new chapter in the bank’s history and reflects its commitment to new and innovative services.

The change will not affect you as a merchant. But if you mention the name Collector somewhere on your page or in the communication with your customers this needs to be changed. Our service will still keep operating under the brand Walley.

If you have any questions please don't hesitate to contact us at help@walley.se

More information about Norion Bank here.

We are glad to announce that it is now possible to use filters on the Pay Link list!

The filters currently include:

• Created at - When was the Pay Link issued
• Completed at - When did the end customer complete the purchase
• Stores - Your specific selling points
• Status - The current status of the Pay Link

We understand the importance of transparency and accuracy in financial transactions, which is why we have introduced a more granular level of data to be displayed about your settlements. This means you will now have access to comprehensive information about when and how we settle payments with you.

To access the enhanced granular data, simply log in to Merchant Hub navigate to the reports section and open the column selector in the table. Then select the data fields you're interested in.

As always, our dedicated support team is available to assist you with any questions or concerns you may have regarding this update.